Our most common questions.

  • Scooper Bros will clean any areas of your property that have dog waste, including front, back, and side yards, flower beds, dog runs, etc.

  • The safety of our clients and their dogs is a top priority for us. We clean all our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of harmful germs. We also take gate pictures when we are done cleaning so you know your pets won’t get out of the yard.

  • We service plans starting at only $69 per month. However, pricing is based on the size of the yard, service frequency, and number of dogs. Most of our clients end up paying between $99 and $129 per month.

  • No! You can start, pause, and cancel your subscription at any time through your customer portal or by calling our office.

  • No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Scooper Bros! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

    Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

  • Yes, you can request a specific cleanup day as long as there is availability.

More common questions.

How do I pay?

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a Scooper Bros representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate your invoices and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

Note:

If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.

The next payment is due on the 1st of the following month.

*****Example:*****

John Doe signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 3/15/2024. He is paying $100 per month for Every Tuesday Cleanups.

The agreed rate for the initial spring cleanup is $70. On the first cleanup (3/15/2024), John will be billed for the first cleanup ($70) and the remainder of the month (2 more cleanups) on 3/15/2024. 

(Amount Charged on 3/15/2024):

Initial Cleanup: $75

Remainder of March Cleanups (3/22, 3/29): $50

Total: $125

Next Payments To Be Processed: 

4/1: $100 (Recurring Cleanups)

5/1: $100 (Recurring Cleanups)

6/1: $100 (Recurring Cleanups)

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. 

When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is taken out of your account. This is simply the standard protocol for the software we use.

At what time will you be at my home?

In regards to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 8:00 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice so you are properly informed of our arrival. If your home is serviced early in the morning, your text will arrive 15-30 minutes prior to our arrival. Your scoop day will be the same day of each week. If your service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Scooper Bros! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

Do you disinfect your equipment to prevent the spread of germs?

Yes! Safety is the top priority here at Scooper Bros. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Do you take the waste away with you?

Proper disposal is essential to environmental safety as dog poop is considered a hazardous material. Depending on local regulations, we will either take the waste or we will double bag the waste and place it in each customer’s trash can or neatly on the side of their house.